Privacy Policy

At Complete Coastal Services, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

Complete Coastal Services is a locally owned and operated electrical company servicing [insert areas e.g. Sydney’s Northern Beaches]. Our website address is: [insert website URL].

We may collect the following personal information when you visit our website, contact us, or use our services:

• Name
• Email address
• Phone number
• Address
• Details about the services you request
• Any other information you choose to provide

We do not collect sensitive personal information unless it is necessary and you provide it voluntarily.

We may collect information through:

• Our website contact forms
• Phone calls, text messages, or emails
• Social media interactions
• In-person consultations or site visits
• Service booking platforms or referral partners

We collect your personal information to:

• Respond to enquiries and provide quotes
• Schedule and deliver our services
• Communicate updates about your project or booking
• Improve our services and customer experience
• Send marketing materials (if you have opted in)
• Comply with legal obligations

We take reasonable steps to ensure your personal information is stored securely, whether in physical or electronic form. This includes:

• Using secure systems and encryption where appropriate
• Restricting access to authorised personnel only
• Regularly updating our data protection practices

If we no longer need your information, we securely delete or de-identify it in accordance with legal requirements.

We will not sell, rent, or trade your personal information.

We may share your information with trusted third parties when necessary to carry out our services or comply with legal obligations, such as:

• Licensed subcontractors or suppliers (if required for a job)
• IT service providers who manage our systems
• Legal or regulatory authorities (where required by law)

All third parties are required to maintain confidentiality and use your information only for the intended purpose.

Our website may use cookies and similar tracking tools to improve your browsing experience and collect anonymous usage data. This may include:

• Pages visited
• Time spent on site
• Device and browser information

You can adjust your browser settings to reject cookies if preferred.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We recommend reviewing their policies before submitting personal information.

You have the right to access, correct, or delete your personal information at any time. To make a request, please contact us using the details below. We may require proof of identity for security purposes.

If you have questions about this Privacy Policy, would like to access or update your information, or make a complaint, please contact:

Complete Coastal Services
Email: completecoastalservices@gmail.com

We aim to respond to all enquiries within a reasonable time.

We may update this Privacy Policy from time to time. Any changes will be published on this page.